Terms and Conditions

Use of the Website

You may use our website for lawful purposes only, such as browsing our catalog, placing orders, or accessing information about our services. You agree not to misuse the site, including hacking, distributing malware, or violating intellectual property rights. We reserve the right to restrict access if these terms are breached, ensuring a secure experience for all users.

• Use the site for personal, non-commercial purposes.
• Do not attempt to interfere with site functionality.
• Respect all content and intellectual property.

Ordering and Payments

When you place an order, you agree to provide accurate information and pay the listed price, including applicable taxes and delivery fees. Payments are processed securely, and we accept various methods as outlined during checkout. Orders are subject to availability, and we may cancel or modify orders if materials are out of stock, notifying you promptly.

• Provide correct billing and delivery details.
• Pay all fees at the time of order placement.
• Acknowledge that orders depend on stock availability.

Delivery Terms

We deliver sustainable building materials across India, adhering to timelines outlined in our Delivery page. Delivery times may vary due to location or unforeseen circumstances, and we are not liable for delays beyond our control. You are responsible for inspecting materials upon receipt and reporting issues within 7 days, as per our return policy.

• Accept delivery timelines as estimates.
• Inspect materials upon arrival for defects.
• Contact us within 7 days for delivery issues.

Returns and Refunds

We accept returns for defective or incorrect materials within 7 days of delivery, subject to inspection. Refunds or replacements will be processed after verification, in compliance with the Consumer Protection Act, 2019. You are responsible for return shipping costs unless the error is ours. Non-defective items are not eligible for return due to the nature of our products.

• Return defective items within 7 days.
• Cover return shipping unless we are at fault.
• Refunds issued after product verification.

Limitation of Liability

EcoStone is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, including delays in delivery or material defects, except as required by Indian law. Our liability is limited to the purchase price of the materials. We strive to ensure satisfaction but cannot guarantee outcomes for individual projects.

• No liability for indirect damages.
• Liability capped at purchase price.
• No guarantee for project-specific outcomes.

Intellectual Property

All content on our website, including text, logos, and designs, is owned by EcoStone and protected by Indian intellectual property laws. You may not reproduce, distribute, or modify our content without written permission. Unauthorized use may result in legal action to protect our rights and maintain the integrity of our brand.

• Content is protected by copyright laws.
• Written permission required for use.
• Unauthorized use subject to legal action.

Changes to Terms

We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updated terms will be posted on this page, and continued use of our site constitutes acceptance. We encourage you to review this page periodically. These terms were last updated on June 9, 2025, to ensure clarity and compliance.

• Terms updated as needed for compliance.
• Continued use implies acceptance.
• Review terms regularly for changes.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. EcoStone operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at ecostone@gmail.com.